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"WHAT IS GAS SAFETY REGISTER?
Gas Safe Register TM is the new hallmark for gas safety in Great Britain. From April 1st 2009, Gas Safe Register replaces the CORGI gas registration scheme as the official gas safety body. So, from 1st April, by law, only Gas Safety registered engineers should carry out work on gas appliances or installations in your home."
Click here to view our Corgi gas register poster (PDF).
Click here to report repairs on-line.
For repairs and maintenance, call us 24/7 on freephone 0800 169 56 86. (Calls are free if you phone from a landline.)
Our property services team is committed to maintaining the homes we own to a high standard. You can help us to keep your home in good condition by reporting repairs as soon as possible and allowing us into your home to carry them out.
As a landlord, we are responsible for certain repairs (mainly to the structure of the building) and you are responsible for keeping your home clean and tidy, decorating the inside and other minor repairs. For more information about what repairs you are responsible for please see your handbook or contact our property services team.
Reporting repairs
By phone
24/7 - freephone 0800 169 56 86 (calls are free if you phone from a landline)
On-line
When you report a repair be ready to tell us:
- your name
- your daytime telephone number or mobile number
- full details of the repair, and
- anything else our contractors any need to know to carry out the repair.
Emergency repairs
We provide an emergency repairs service, both during and outside office hours. You can report emergency repairs 24/7 by phoning our freephone number 0800 169 56 86.
Emergencies are events that could damage your health or your home if they are not repaired or made safe immediately.
Prioritising repairs
We will deal with your repair as quickly as possible and will place it in one of the following categories.
- Emergency
If people or property are threatened we will deal with the repair within 24 hours.
- Urgent
We will deal with problems leading to serious damage or breakdown within five calendar days.
- Routine
We will carry our general repairs to fixtures and fittings within 31 calendar days.
More information
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