You can make payments to us using our 24-hour secure internet payment system.
We can now offer all our residents the facility to pay online through our website.
The payment will reach your rent account within two working days.
You can also find out your up to date rent account balance through this service.
Click the 'Pay on-line' link to enter the secure site and make your payment.
Pay on-line: https://www.e-paycapita.com/twynham/
* The secure payments system will be closed for 15 minutes each day.
- What can I pay on-line?
- What cards do you accept?
- How do I pay on-line?
- How do I fill in the payment screens?
- How do I know the site is secure?
- What are the other ways to pay?
- Who can I contact if I have a problem?
- Pay on-line
What can I pay on-line?
You can pay your rent for your property or garage on-line.
What cards do you accept?
We accept the following major debit cards.
- Delta
- Switch
- Solo
- Visa Electron
- Maestro
Please note we do not accept payments by Credit Card.
How do I pay on-line?
If you wish to make a payment to us you will need the following.
- Your rent payment card
- Your seven digit personal identification number (PIN) which can be found on any letter or rent statement from us.
- Your debit card
- Pen and paper (to make a note of the payment receipt number).
To pay, you will need to follow and complete all of the payment screens.
If you are paying for the first time, please make sure that you have read all the instructions in the section ‘How do I fill in the payment screens?
If you wish to cancel your payment, you can do this at any time by selecting the ‘cancel’ button. This will take you back to our home page and all the details you have entered will be deleted.
If you share a PC, or if you are using it in a library or an Internet café, when you have finished making your payment you should completely disconnect from the website. This makes sure that your card details remain secure.
If you get a page error saying ‘page cannot be displayed’, please make sure you have the latest version of your browser installed. For Internet Explorer visit Microsoft’s website, and for Firefox, Safari and Googles Chrome click on the appropriate link.
How do I fill in the payment screens?
Step 1:You will be asked to key in the following account information.
Account number
If you are paying your rent, your account number is the seven-digit PIN. This can be found on a rent statement or any letter you get from us about your rent.
Account name
This is the name of the person for the account that you are paying.
Address
Enter the first line of the address for the account that you are paying.
Postcode
Enter the postcode, without any spaces, for the account that you are paying. If you are paying for a garage, please enter the postcode of your house
Amount
Enter the total amount that you want to pay. You need to enter the number of pounds in the first box and then enter the pence in the next box. You do not need to enter a decimal point.
You should always check the amount that you have entered to make sure that is it correct.
Buttons
Press ‘continue’ if you are happy with the information you have entered and wish to carry on with your payment.
Press ‘reset’ if you want to change the information you have entered.
Press ‘back’ if you do not wish to carry on with your payment.
Step 2: You will be asked to key in the following payment information.
Bank card number
Your card number is the long number shown on the front of your card in the middle.
Card-holder name
The name on the bank card.
Card-holder e-mail
If you have an e-mail address which we can contact you on, you can enter it here.
Expiry date
This is shown on the front of your card underneath the card number.
Issue number
This is shown on the front of your card underneath the card number. (Some cards may not have one.)
Start date
This is shown on the front of your card underneath the card number. Sometimes it may say 'valid from'. (Some cards may not have one.)
How do I know the site is secure?
How we protect your information
Internet Explorer 5.5 (or higher) supports Secure Socket Layer (SSL) technology, which is an industry standard for internet payments. This means all of your personal information and card details are protected using 128 bit encryption when they are transmitted over the Internet. This makes it virtually impossible for anyone else to discover and use your details.
Check you are using a secure site
Check your browser encryption strength by using your mouse to hover over a padlock icon in the bottom right hand corner of your browser window (it should be a closed padlock). When you do this, it should tell you that it is SSL Secured 128 bit.
Cookies
The online payments system uses a cookie to temporarily store your entered information as you are making a payment. You will have to make sure you have cookies enabled to complete the payment process successfully. You can find more information about cookies here.
What are the other ways to pay?
Who can I contact if I have a problem?
If you need any help or advice about making payments to us, please call or write to us and we will be happy to help.
Tel: 01202 460460 option 3
Fax: 01202 479303
E-mail info@twynham-housing.co.uk